Last updated: 1 May 2026
BuyVM appreciates happy customers. We keep everything straightforward, and our customer support is here to help you. At BuyVM we believe in second chances for misunderstandings and small issues created by customers. We do our best to follow a "Law of the Land" stance when it comes to content hosted within our services.
1. Use of products and services
1.1 Law of the Land
Frantech Solutions does its best to take a "Law of the Land" stance when it comes to content hosted on its services. Content must abide by the laws of the country the service is hosted within, and must not break any other points documented in these Terms of Service or our Acceptable Use Policy. If you believe a service is in violation of a residing country's laws, please file a report with your local police department.
1.2 Account information and responsibility
To use our services you are required to provide current and accurate identification, contact information, and any other details requested as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account — including all content on it.
You agree to immediately notify Frantech of any unauthorized use of your account or any other breach of security. Frantech will not be liable for any loss or damage arising from your failure to provide accurate information or to keep your account secure.
1.3 Suspension, cancellation and refunds
Frantech may cancel or suspend your access to Frantech services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service stops immediately, and you may lose access to data stored on the service. You are responsible for backing up your own data. If we cancel your service in its entirety without cause, we will refund you, on a pro-rata basis, the amount of your payment corresponding to the portion of your service remaining at the time of termination.
2. Conditions of use
You agree that any violations listed in our Acceptable Use Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.
Intentional or malicious violations of our Acceptable Use Policy will result in immediate termination and a ban from any further service.
3. Account registration
3.1 Contact information
- Clients must provide their legitimate name, surname and residential address when registering an account.
- P.O. boxes and non-residential or mail-forwarding addresses are not accepted.
- A valid phone number is not required for registration.
- Registration and order placement must take place from the client's residential ISP.
- Account details must match the information provided by the payment method.
- All modifications to an account's details require a ticket to our Billing Department.
3.2 Restrictions
- Clients may not open multiple personal accounts under any circumstance.
- Clients may not give other persons access to their accounts.
- Clients may not change their account name to another individual.
4. Billing
4.1 Invoicing
- Invoices for recurring services are issued 10 days in advance of the due date.
- Unpaid services are suspended 4 days past the due date.
- Unpaid services are terminated 6 days past the due date.
4.2 Account credit
- Account credit does not expire, and cannot be transferred from one client to another.
- Existing account credit is automatically applied towards future invoices until exhausted.
- Customers can use the Add Funds functionality inside the Client Portal to generate account credit between $15.00 USD and $300.00 USD. Once an Add Funds invoice is paid, the total is automatically deposited into the client's account credit balance.
- Account credit may not be withdrawn or "cashed out" in the form of a refund or other payment.
- Account credit is non-transferable. No exceptions.
5. Payments and gateways
5.1 PayPal
- PayPal transactions are eligible for refund within 3 days of the initial order payment. A ticket must be submitted to the Billing Department to request a refund.
- PayPal payments must originate from a verified PayPal account.
5.2 Credit and debit cards
- Credit card transactions are eligible for refund within 3 days of the initial order payment. A ticket must be submitted to the Billing Department to request a refund.
5.3 Cryptocurrency
- Cryptocurrency payments are accepted via the CoinPayments gateway.
- Cryptocurrency payments are not eligible for refunds.
5.4 Alipay
- Alipay payments are not eligible for refunds.
5.5 Chargebacks and disputes
Chargebacks and disputes against any payment will result in the immediate suspension of all services on the account until the dispute is removed, and the account will be prohibited from placing any further orders. At the Billing Department's discretion, all services on the account may be terminated without compensation in the event of a dispute or chargeback.
6. Service processing
6.1 Provisioning
- Orders are provisioned during business hours, provided the client's contact information and payment are in accordance with these Terms of Service.
- Orders placed outside business hours are provisioned within 24 hours, provided the client's contact information and payment are in accordance with these Terms of Service.
- Orders that remain unpaid for more than 24 hours are automatically removed from the system.
6.2 Service modification
- Service modification cannot be performed on or past the service's due date. Any outstanding invoices must be settled before a modification can be performed.
- A modification that lowers the value of the service will automatically deposit the difference in value, for the remainder of the billing cycle, to the client's account credit balance.
- A modification that raises the value of the service will be billed for the difference in value from the date of modification until the end of the current billing cycle. The modification is applied once the issued invoice is settled.
6.3 Service transfer
An existing service may be transferred to another client provided all of the following conditions are met:
- The service to be transferred must have been active for at least three months.
- The service to be transferred must not have any unpaid or overdue invoices.
- The service to be transferred must not have any TOS/AUP violations on record.
- The account initiating the transfer must be in good standing, with no TOS/AUP violations.
- The account receiving the transfer must confirm acceptance of the transfer.
- The account receiving the transfer must not have any unpaid or overdue invoices.
- The account receiving the transfer must not have any TOS/AUP violations on record.
6.4 Service cancellation
- "Immediate" cancellations are processed automatically at 1:00 AM GMT-7 the following morning.
- "End of cycle" cancellations are processed automatically at 1:00 AM GMT-7 on the service's next due date.
- Once cancellation has run on a service, all related data and backups are destroyed and any associated IP addresses are released back into the available pool. This process cannot be reversed.
- When a service is cancelled before its due date, the remainder of the service's billing cycle is automatically deposited to the client's account credit balance.
6.5 Service suspension
When suspended, a service is brought offline and disabled from being powered on or accessed. No data is made available, nor is the service brought back online, until the situation resulting in the suspension has been resolved.
6.6 Service termination
Upon termination, all related data and backups are destroyed and any associated IP addresses are released back into the available pool. This process cannot be reversed.
7. BuyVM acquisition by Cloudzy and continued service
As of January 6th, 2025, BuyVM has been officially acquired by Cloudzy. Both entities are owned and operated by the same CEO, Hanan Nozari. BuyVM and Cloudzy continue to provide identical services, specializing in Cloud VPS hosting.
Customers may choose to purchase services from either the BuyVM website or the Cloudzy website. In some cases, if resources are temporarily unavailable on one platform, customers may be redirected to the other to ensure uninterrupted access to our services.
8. Miscellaneous
8.1 Business hours
- Support is provided 24 hours a day on weekdays (Monday through Friday). Support tickets submitted during weekend hours (Saturday/Sunday) are typically addressed within two hours.
- Billing Department hours are 7:00 AM – 4:00 PM GMT-7 Monday through Friday, 8:00 AM – 12:00 PM on Saturdays, and closed on Sundays and US holidays. Prompt replies are not guaranteed after hours or on weekends.