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Privacy Policy.

BuyVM takes your privacy seriously. If you're ever concerned about the safety of your data, open a support ticket and we'll explain exactly what measures we take to keep it safe and secure.

Last updated: 1 May 2026

BuyVM takes your privacy seriously. If at any time you're concerned about the safety of your data, please open a support ticket and we will explain what measures we take to keep it safe and secure.

1. Your personal information

1.1 Personal and contact information

  • Clients' personal and contact information is never shared with any third party under any circumstance.
  • Clients' personal and contact information is only released to law enforcement officials when a court order mandates that release.

1.2 Service data and privacy

  • No staff member, support technician, or any other party will enter or view the contents of a client's service without first requesting permission to do so via the Support System.
  • No data from a client's service will be recorded, saved, or archived without the client's knowledge and consent.
  • All data related to a service (including automated backups) is destroyed when a cancellation request or termination is processed for the service.

1.3 Automated backups

  • Some services include automated backups as a core feature. Purchase and use of these services implies consent to store these backups on a secured server until the service is cancelled or terminated.
  • No staff member, support technician, or any other party will enter or view the contents of a client's service backups without first requesting permission to do so via the Support System.
  • All stored backups for a service are destroyed when a cancellation request or termination is processed for the service.

2. Account status and retention

2.1 Active status

  • Any account with at least one active service is considered to be of Active status.
  • Active accounts receive emails relating to their active services, support tickets, maintenance and general announcements.

2.2 Inactive status

  • An account with no current services is considered to be of Inactive status.
  • Inactive accounts receive emails relating to their support tickets and general announcements.
  • Any Inactive account may request to be Closed, so long as there are no unpaid or overdue invoices on the account.

2.3 Closed status

  • An account is placed into Closed status when it goes 12 months with no active services, support tickets, or logins.
  • Any existing account credit is permanently removed from an account when it enters Closed status.
  • Closed accounts do not receive any emails.
  • Closed accounts may be reverted back to Inactive status by sending a request to [email protected] from the email address associated with the account.
  • Closed accounts are permanently deleted, and all associated data removed, after 6 months in Closed status — so long as the account is not banned or prohibited from further service.

Have questions? We'll help answer all of them.

If you'd like to know more about how your data is handled, retained or removed, our support team is happy to walk you through it.

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