Privacy Policy.

Last updated: 1 May 2026

BuyVM takes your privacy seriously. If at any time you're concerned about the safety of your data, please open a support ticket and we will explain what measures we take to keep it safe and secure.

1. Your personal information

1.1 Personal and contact information

• Clients' personal and contact information is never shared with any third party under any circumstance.
• Clients' personal and contact information is only released to law enforcement officials when a court order mandates that release.

1.2 Service data and privacy

• No staff member, support technician, or any other party will enter or view the contents of a client's service without first requesting permission to do so via the Support System.
• No data from a client's service will be recorded, saved, or archived without the client's knowledge and consent.
• All data related to a service (including automated backups) is destroyed when a cancellation request or termination is processed for the service.

1.3 Automated backups

• Some services include automated backups as a core feature. Purchase and use of these services implies consent to store these backups on a secured server until the service is cancelled or terminated.
• No staff member, support technician, or any other party will enter or view the contents of a client's service backups without first requesting permission to do so via the Support System.
• All stored backups for a service are destroyed when a cancellation request or termination is processed for the service.

2. Account status and retention

2.1 Active status

• Any account with at least one active service is considered to be of Active status.
• Active accounts receive emails relating to their active services, support tickets, maintenance and general announcements.

2.2 Inactive status

• An account with no current services is considered to be of Inactive status.
• Inactive accounts receive emails relating to their support tickets and general announcements.
• Any Inactive account may request to be Closed, so long as there are no unpaid or overdue invoices on the account.

2.3 Closed status

• An account is placed into Closed status when it goes 12 months with no active services, support tickets, or logins.
• Any existing account credit is permanently removed from an account when it enters Closed status.
• Closed accounts do not receive any emails.
• Closed accounts may be reverted back to Inactive status by sending a request to [email protected] from the email address associated with the account.
• Closed accounts are permanently deleted, and all associated data removed, after 6 months in Closed status — so long as the account is not banned or prohibited from further service.