Last updated: 1 May 2026
BuyVM allows customers to use all the resources they subscribe to in their hosting plans. If you think your resource use could be too intense for your service plan — or for a plan you are considering — please open a support ticket to discuss your options with BuyVM. We do our best to follow a "Law of the Land" stance when it comes to content hosted within our services.
1. Abuse definitions
1.1 Resource abuse
Resource abuse consists of any activity, intentional or otherwise, that consumes sufficient system resources to negatively affect other clients or equipment.
1.2 Unsolicited communication
- Any email-based communication sent without the consent of the recipient.
- Knowingly permitting or initiating unsolicited communications is grounds for immediate termination and a permanent ban from any future service.
1.3 Malicious content
- Any type of script, code, or other file that performs a harmful action — either to the affected user or as a bulk action triggered by the user.
- Any content that violates the laws of the country it resides in.
- Knowingly permitting or hosting malicious content is grounds for immediate termination and a permanent ban from any future service.
2. Remedial action
2.1 Intentional or malicious abuse
- Intentional or malicious usage is defined as any action knowingly performed by the user, or by persons the user has authorized to access the service, that falls under the abuse definitions above.
- All services on the user's account will immediately be terminated without compensation, save for situations where a court order demands evidence be turned over to law enforcement.
- The user will be permanently banned from holding any further service with Frantech Solutions, BuyVM, BuyShared, and related companies.
2.2 Order of execution during abuse offenses
- The offending service is brought offline and left in a suspended state.
- A support ticket is opened to the service owner detailing the offense and the steps required to resolve the situation.
- Once the service owner replies acknowledging the issue and how to correct it, the service is reactivated and the owner has 24 hours to prevent any further abuse.
Failure to address abuse cases will result in your services being suspended and, in extreme cases, terminated.
3. Tor & I2P (anonymity networks)
Frantech is a strong believer in and supporter of freedom of speech, and has taken a strong — and in some cases very public — stance against censorship. You're welcome to run Exit, Relay, and Bridge nodes; just follow the rules when doing so.
3.1 Tor & I2P guidelines
- Please open a support ticket informing us that you're running an Exit node. This allows us to keep track of incoming abuse complaints and handle them accordingly.
- Frantech is extremely fair when it comes to abuse complaints for Tor users. This is not an invitation to be malicious.
- Please apply reverse DNS to your IP address through the control panel if you're operating an Exit node — this can help curb many abuse complaints. Something as simple as
$network.your-domain.tld is likely sufficient.
- If you're operating an Exit node, please make sure your exit policy blocks the following ports:
- TCP 25 (SMTP)
- TCP 465 (SMTP over SSL)
- TCP 587 (SMTP over TLS)
- TCP 6660–6667 (IRC — optional, but you may save yourself from DDoS attacks)
- TCP 6697 (IRC over SSL — optional, but you may save yourself from DDoS attacks)